FAQs

1. What materials are your pendants made from?

Our pendants are made from high-quality, hypoallergenic materials such as stainless steel and plated alloys, designed to be durable and gentle on sensitive skin. Each piece is carefully crafted to ensure both beauty and longevity.

2. Are your products nickel-free and safe for sensitive skin?

Yes, all Eden’s Essence jewelry is nickel-free and designed with sensitive skin in mind. We prioritize comfort and safety without compromising on elegance.

3. How do I care for my jewelry?

To maintain the shine and quality of your pendant:

  • Avoid contact with water, perfume, or harsh chemicals.
  • Store it in a dry, soft-lined jewelry box or pouch.
  • Gently wipe it with a clean, dry cloth after each use.

4. Do you offer international shipping?

Yes, we proudly ship worldwide. Shipping fees and delivery times may vary depending on your location. All shipping details are provided at checkout.

5. How long will it take to receive my order?

Processing typically takes 1–3 business days. Estimated delivery times:

  • Domestic (within your country): 5–8 business days
  • International: 8–15 business days
    Please note that delivery may vary due to customs or local postal services.

6. Can I return or exchange an item?

Yes, we offer a 14-day return policy on unworn items in original packaging. If you’re not completely satisfied, please email us at info.edensessence@gmail.com with your order number to initiate a return or exchange.

7. How can I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number and link. You can use this to follow your order’s journey in real-time.

8. I entered the wrong shipping address. Can I update it?

If you need to make changes to your shipping address, please contact us immediately at info.edensessence@gmail.com. If your order hasn’t shipped yet, we’ll do our best to update the information for you.

9. Do you offer gift wrapping or custom notes?

Yes! We offer gift-ready packaging and an option to include a custom message. You can add your note at checkout, and we’ll ensure it’s beautifully presented.

10. How can I contact Eden’s Essence?

We’re here to help! Feel free to reach out to us at info.edensessence@gmail.com for any questions, support, or feedback.